The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Respond to enquiries
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Responses are provided to enquiries from staff, the public and other clients in a timely manner or the matter is referred in accordance with organisational procedures Completed |
Evidence:
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Activelistening techniques are utilised Completed |
Evidence:
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Respect for the individual is maintained and specific needs are identified and addressed in accordance with organisational policy and procedures Completed |
Evidence:
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Conflict or difficult situations are resolved in a confidential manner in accordance with standard procedures or are referred to others in accordance with organisational policy and procedures Completed |
Evidence:
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Communication is undertaken within the mandate of public sector legislation, the organisational code of conduct and ethics standards Completed |
Evidence:
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Receive and give directions
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Oral directions are received, clarified and assessed to ensure they are ethical, lawful and reasonable Completed |
Evidence:
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Directions are acted on promptly in accordance with organisational policy and procedures or refused in accordance with public sector standards and ethics guidelines Completed |
Evidence:
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Directions are relayed in a clear and concise manner appropriate to the receiver Completed |
Evidence:
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Understanding of the directions by the receiver is questioned and confirmed Completed |
Evidence:
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Feedback on directions and outcomes is provided in accordance with organisational requirements Completed |
Evidence:
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Participate in meetings
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Meeting agenda is confirmed and followed Completed |
Evidence:
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Input is focused on the objectives of the meeting and the agenda item at hand Completed |
Evidence:
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Input is provided fully but succinctly and in accordance with meeting protocol Completed |
Evidence:
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Other attendees are encouraged to participate in a manner suited to their experience and individual needs Completed |
Evidence:
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Meeting participants are treated with respect and trust-building behaviours are used to enhance relationships and meeting outcomes Completed |
Evidence:
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Make presentations within the workgroup
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Job-related presentations are prepared and made within the workgroup Completed |
Evidence:
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Presentations are logically structured to contain relevant, accurate and complete information/content Completed |
Evidence:
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Presentations are structured and delivered to suit the intended audience Completed |
Evidence:
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Feedback is obtained from the audience and used to improve future presentations Completed |
Evidence:
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